Booking Rules & Terms | Chiomaxx Xpress

A quote becomes a confirmed booking only after we agree the price and the vehicle is reserved for your dates.
Quotes are estimates and may change if your route, dates, stops or passenger numbers change.
Please book early — vehicles are reserved on a first-come, first-served basis.
Outskirt and border destinations attract an additional fee, confirmed before travel.
Our buses are air-conditioned. On long trips, air-conditioning is available at a slightly higher rate (it uses extra fuel), so the price is a little higher with AC on long journeys.
For long trips and long-term rentals, the price can be discussed — we price fairly, so it's only lightly negotiable.

A deposit may be required to secure your booking; the balance is due before or on the travel date as agreed.
Every payment receives a unique reference number — always quote it in your transfer narration. Pay via the Payment page.
A booking is only fully confirmed once payment is received and verified by Chiomaxx Xpress.
Keep your QR receipt as proof of payment.

Let us know as early as possible if you need to cancel or reschedule.
Deposits may be non-refundable where a vehicle was reserved and turned away other bookings.
Date changes are subject to vehicle availability.
If Chiomaxx Xpress cancels for reasons within our control, you'll receive a full refund or a rebooking.

No smoking inside any vehicle. Please keep the bus clean and tidy.
Seat belts must be worn where fitted.
Disruptive, unsafe or unlawful behaviour may result in the trip being ended without refund.
Any damage caused by a passenger may be charged for.

Reasonable luggage is included; tell us about extra or oversized items in advance so we allocate the right vehicle.
Passengers are responsible for their personal belongings at all times.
No dangerous, illegal or prohibited items may be carried.

Please be ready at the agreed pick-up time so everyone travels on schedule.
Extended waiting beyond the agreed time may attract a waiting fee.
We track flights for airport pick-ups, but cannot be responsible for delays caused by third parties, weather or road conditions.

Contract hire (e.g. 1, 3, 6 or 12 months) is governed by a separate written agreement confirming rate, vehicles, drivers and schedule.
Contract rates are billed as agreed (daily, weekly or monthly).
Each contract includes a fully air-conditioned vehicle, a vetted driver and routine maintenance.
Notice periods for ending a contract early will be stated in the agreement.

Safety is our priority: vehicles are regularly serviced and drivers are experienced and vetted.
Chiomaxx Xpress is not liable for losses arising from events beyond our reasonable control.
Our liability is limited to the value of the booking, to the extent permitted by law.

We only collect the details needed to provide your transport and process your booking.
We don't sell your data. We may contact you about your booking via phone, WhatsApp or email.
Published reviews may show your name and route. See our Privacy Policy for full details on how your information is handled.

These rules may be updated from time to time. For anything unclear, message us on WhatsApp, see About & Contact, or read our Terms of Service and Privacy Policy.